Concentrix Call Centers
Concentrix is a large publicly traded company (NASDAQ: CNXC), and they are a global company that provides “customer experience (CX) solutions and technology.” A big part of their offering is provided through their global team of call centers and call center agents. Concentrix claims to be one of the top two “global CX solutions providers” and serves over 750 large clients with over 270,000 employees in over 40 countries. Only Teleperformance is larger than Concentrix in this space. Concentrix’s focus on customer experience provides tons of opportunities for career growth and flexibility for call center agents. Concentrix used to be called Convergys. If you are searching for Convergys jobs, you’ve come to the right place.
Concentrix Work from Home Jobs
Concentrix has gone all in with COVID and work from home. Their career site touts their “Home Team Advantage” and talks about their how remote call center agents are provided with the support and tools needed to have a productive work from home experience. Concentrix claims to have offered remote work since 2004. The Concentrix work from home career site includes dozens of remote call center job opportunities in customer service, sales, and service roles. An example of a recent job posting is a “Technical Customer Service Representative” position that was posted as being a remote, work from home position that would eventually transition to an on-site location in Jacksonville, Florida. The position offers a “competitive salary” with an opportunity to earn monthly performance incentives. The job requires a high school diploma (or equivalent) as well as a minimum of 6 months customer service experience (although it is unclear if the experience needs to be in a call center or if it could be from a retail store). Interestingly, the job also requires familiarity with iOS (or macOS).
Concentrix always has multiple remote work job openings on their career site.
Concentrix Jobs
Because Concentrix is such a huge company with locations around the world, there are tons of job openings that are not remote work positions. The Concentrix career site has hundreds of job openings in many different areas. For example, a search for “Contact Center” jobs in the US at Concentrix shows over a hundred openings. A typical starting hourly wage for an entry level customer service agent is about $14 / hour, although many positions pay more. Spend some time on the Concentrix career website to learn more.