There are a bunch of companies that hire call center agents. We have gathered information about some of the largest employers of call center agents. These companies hire hundreds (and in some cases, thousands) of call and contact center agents as well as other types of contact center employees. You can read more about each of these companies by following the links below. One great thing about these large employers of call center agents is that they provide an excellent career path. You can start out as an inexperienced agent and work your way up to a supervisor, manager or even an executive.
Some of these employers offer great benefits as well. Some benefits may include computer equipment to help set you up as a remote call center agent, a 401k plan, health insurance, etc. Some companies, like Sitel, even give you discounts at various retailers.
- Alorica Call Centers. Alorica is a major employer of call center agents. Alorica has fully embraced remote workers and has a special program called “Alorica At Home” that provides tools and systems to help remote call center agents work from home.
- Concentrix Call Centers. Concentrix is another large employer of contact center agents. Concentrix has an entire section of their careers portal dedicated to work at home agent jobs. Concentrix wants to be a work at home leader and seems to be investing the resources to make it happen.
- Conduent Call Centers. Conduent is a large publicly traded business process outsourcer. They handle call center operations for a ton of large companies and governmental entities. Conduent actively recruits and hires remote call center workers.
- DialAmerica Call Center. DialAmerica is another huge employer of call center agents and related positions. As you can tell by their name, DialAmerica is primarily based in America. DialAmerica also has a number of work from home agent positions.
- Firstsource Call Centers. Firstsource is a global powerhouse with over 40 call centers around the world and almost 30,000 employees. Firstsource actively recruits and hires remote call center agents.
- iQor Call Centers. iQor hires people around the world to handle their customer’s sales, service and technical support calls. iQor hires many remote call center agents to work from home.
- Liveops Call Center. Liveops is the OG work from home call center. Every Liveops agent works remotely, and the Liveops system has always been designed for remote work.
- Sitel Group Call Centers. Sitel is a leading call center outsourcing provider, with over 100,000 employees located around the world. Many Sitel call center agents work from home, and Sitel is pioneering work from home opportunities for contact center employees.
- Teleperformance Call Centers. Teleperformance is one of the big kahunas in the global call center space (they are by no means limited to call center work – they have hundreds of thousands of employees, and just a portion of those employees are call center workers).