Blog

Want to work as an at home call center agent but don’t have a great computer? Did you know that there are a number of employers that let you work from home and that provide you with equipment? That’s right, there are some really good companies that loan you a great computer, monitor, headset and microphone to get you up and running as a remote call center agent.

In this post, we will give a few examples of companies that hire remote workers and that provide work from home equipment. We will also give some details of what type of equipment is provided. Note that some of the larger employers discussed on this site do not provide you with equipment – instead, they work with a “bring your own computer” (BYOC) model requiring you to use your own equipment. An example of one such company is Sitel. Sitel has detailed requirements for your work at home equipment on their careers website.

One example of a company that does provide equipment for work from home jobs is Alorica. Alorica has a number of remote work job postings which specifically state that equipment will be provided for work from home employees. Alorica does not give any details about what type of equipment is provided.

Another example is Concentrix. Concentrix provides equipment for work from home positions in some situations. You can search the Concentrix career website for “remote” positions. The positions that provide equipment are clearly identified. The type of equipment provided is not listed on the Concentrix website, but the equipment is likely a computer, monitor, headset and microphone.

One of the largest call center companies is Teleperformance. Teleperformance actively promotes remote work, and often provides equipment for work at home jobs. Search the Teleperformance career website for “work from home” jobs. When you find a job you are interested in, look through the description to see if equipment is provided. Here’s an example of what you may see:

Work from home!

We hire Nationwide excluding the following states: Alaska, California, Hawaii, Oregon and Washington.

We provide equipment, you will just need to provide a quiet work environment, free from any distractions, and strong internet service.

from a Teleperformance Job Listing for a Claims Processing Position

There are tons of other examples of employers that are currently posting work at home jobs that provide equipment. Just keep your eyes out for the terms “work at home” or “remote work” and “equipment provided” when you search through their career websites.

Also, just remember, the equipment is provided to you while you are an employee. You will need to return the equipment if your job ends.

The United States Bureau of Labor Statistics estimates that there are about 350,000 customer service representative jobs in the United States. The estimated median annual salary is about $34,710. The Bureau estimates that there are more customer service representative jobs than child care or security guard jobs (and customer service representatives make more than those many other jobs that don’t require a college degree!). These estimates aren’t just focused on call center agent positions (they seem to include jobs for customer service agents that work in retail locations as well).

Further, these numbers don’t include any estimates of sales agents who work in contact centers. There are a large number of sales contact center agent jobs in the U.S. as well. Often, these sales agent jobs pay more than customer service agent jobs because sales call center agents often get paid a commission in addition to a base hourly wage.

You can read more about the Bureau’s research about these jobs here.